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A little more about how we work...

 

Whether you’re looking for a helping hand around the house, support getting organised or a practical solution to improve your home, you might have a few questions before getting started.

 

We’ve answered some of the things we’re asked most often below. If there’s something you’d like to know that we haven’t covered, please get in touch. We’re always happy to have a chat.

 

Housekeeping & Cleaning 

 

What areas do you cover?

We’re based in Settle and work with households and property owners across the surrounding Yorkshire Dales. If you’re unsure whether we cover your area, just get in touch and we’ll be happy to advise.

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What does your housekeeping service include?

Our housekeeping is about more than simply cleaning. Depending on your requirements, it can include general household cleaning, keeping kitchens and bathrooms fresh, dusting, vacuuming, mopping and other agreed tasks that help your home feel clean, comfortable and cared for. We can discuss your priorities when you enquire and tailor the service to suit your home and routine.

 

Do you offer regular housekeeping?

Yes. We offer regular housekeeping for people who would like a little more time back and the reassurance of knowing their home is being looked after. We’ll discuss your home, the tasks you’d like help with and the frequency that would work best for you.

 

Do you offer one-off and deep cleans?

We can discuss one-off cleaning requirements, including deeper cleans and occasions when your home needs a little extra attention. Let us know what you’d like to achieve so we can advise on the most suitable service.

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Do you offer laundry services?

​Laundry can form part of your housekeeping arrangements, depending on the service agreed. We can discuss washing, drying, folding and linen-related tasks to establish what would work best for your household. If you’re looking for a standalone laundry service, please contact us to discuss availability and arrangements.

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Do you provide ironing and bed changing?

These tasks can be discussed as part of your housekeeping requirements. Tell us what you’d like help with when you enquire, and we’ll confirm what’s possible within your service.

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Do you look after holiday homes?

Yes. We provide holiday-home cleaning and changeover support for properties in our service area. Depending on the property and agreed package, this can include cleaning, bed making, linen handling and preparing the property for arriving guests. We understand how important consistency, presentation and reliable changeovers are to holiday-home owners.

 

Can you provide linen for holiday lets?

Linen and laundry arrangements can be discussed when we assess your property and changeover requirements. We’ll clarify what’s included in your quote so you know exactly what to expect.

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Do you offer end-of-tenancy cleaning?

Please get in touch with details of the property, its condition and any requirements from your landlord, letting agent or inventory report. We can then discuss the work involved and whether we’re able to help.

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How much does housekeeping cost?

Pricing depends on the size of your home, the tasks required, how frequently you need us and the level of care involved.

We provide a quote based on your requirements so that the service is clear from the outset. Tell us a little about your home and what you’d like help with, and we’ll take it from there.

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Do I need to be at home while you work?

Not necessarily. Many clients prefer to go about their day while we look after their home. Access arrangements can be discussed in advance so everyone knows what’s been agreed.

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Do I need to supply cleaning products and equipment?

We’ll discuss the practical arrangements when setting up your service, including any specific products or equipment requirements.

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How do I get started?

Simply contact us with a little information about your home, the service you’re interested in and your location. We’ll discuss your requirements and explain the next steps.

 

Decluttering & Organising

 

What is the difference between decluttering and organising?

Decluttering is about deciding what you want and need to keep, and letting go of the things that no longer serve you. Organising is about creating practical homes for the things you choose to keep. Often, the two go hand in hand. We can help you work through your belongings, make decisions at your own pace and create systems that are easier to maintain.

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Do I need to have a particularly cluttered home to use your service?

Absolutely not. You don’t need to reach a particular point before asking for support. You might want to make a busy kitchen more functional, simplify your wardrobe, organise a playroom or finally tackle a spare room that has become a dumping ground. Whatever your starting point, we’ll work with you without judgement.

 

Will you judge me or my home?

Never. We understand that life can get busy, circumstances change and belongings can accumulate for all sorts of reasons.

Our approach is kind, practical and respectful. We’re here to help you move towards the home you want, not to make you feel bad about where you’re starting.

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Do I have to get rid of lots of things?

No. Decluttering isn’t about throwing everything away or achieving a minimalist home.

You remain in control of what stays and what goes. Our role is to support your decisions, help you explore what’s important to you and create a home that works for your life.

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Do you organise the things I want to keep?

Yes. Once we’ve established what you’d like to keep, we can help create practical storage solutions and organising systems that suit your space, belongings and routines. The aim is to make everyday life easier, rather than creating a beautifully organised space that is difficult to maintain.

 

Which areas of the home can you help with?

We can discuss projects throughout the home, including:

• Wardrobes and clothing

• Kitchens and pantries

• Utility rooms

• Bedrooms and children’s rooms

• Playrooms and family spaces

• Garages, cupboards and storage areas

• Whole-home organising projects

We’ll discuss your priorities and agree a manageable plan.

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Do you help with downsizing or moving home?

Yes. Downsizing can involve some big decisions, especially when you’ve lived in a home for many years or have accumulated a lifetime of belongings. We can help you work through what you’d like to take with you, identify items that may be suitable for donation or sale, and organise the process so that your move feels more manageable. We can also discuss how organising support might fit alongside practical property care and removal arrangements.

 

Can you help if I’m feeling overwhelmed and don’t know where to start?

That’s often the best reason to ask for help. We can talk through what’s troubling you, identify a sensible starting point and break the project into smaller, more achievable steps. You don’t need to have a plan before contacting us.

 

Do you take unwanted items away?

We can discuss options for items you’re ready to part with, including donation, reuse, recycling and appropriate disposal. Removal arrangements depend on the items involved and the service agreed. We’ll clarify what’s included before the project begins, so you know how unwanted belongings will be handled.

 

How long does a decluttering project take?

Every project is different. Organising a single cupboard may take considerably less time than working through several rooms or preparing a whole home for downsizing. We’ll discuss the scope of your project and help you establish realistic expectations. Where helpful, we can work in stages so that the process feels manageable.

 

Do you need to see my home before quoting?

The best approach depends on the size and nature of the project. We may be able to discuss smaller jobs from an initial conversation and photographs, while larger projects may benefit from a more detailed assessment. We’ll explain what’s needed before providing a quote.

 

How much does decluttering and organising cost?

Pricing depends on the scope of the project, the level of support required and whether additional services are involved.

Contact us with a little information about your space and what you’d like to achieve. We’ll discuss your needs and explain the available options.

 

Bespoke Storage & DIY

 

What is included in your property care service?

Our property care service focuses on practical improvements and the jobs that help your home work better.

Depending on the project, this may include small carpentry jobs, shelving, practical installations, household repairs, bespoke storage and general property maintenance. Tell us what you have in mind and we’ll confirm whether it’s something we can help with.

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Do you make bespoke storage?

We welcome enquiries about practical, made-to-measure storage and custom-built solutions designed around your home.

This might include shelving, cupboards, utility-room storage or making better use of an awkward alcove or underused space. We’ll discuss your requirements, the space available and the options worth exploring.

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Can you help with awkward or underused spaces?

Yes, these are exactly the sorts of projects worth discussing. A well-planned storage solution can help make a small room more functional or give an awkward corner a useful purpose. Photographs and approximate measurements are a helpful starting point when telling us about your project.

 

Do you offer handyman services?

We can consider a range of smaller household maintenance and repair jobs, as well as lists of jobs that have been waiting to be tackled. Please describe the work you’d like doing so we can establish whether it’s within our scope and arrange the next steps.

 

Can you take on larger carpentry or bespoke projects?

We welcome enquiries about custom-built storage and suitable carpentry projects. Larger projects may require a more detailed discussion, measurements and an agreed specification before we can provide a quotation. We’ll be clear about what we can undertake and the proposed scope of work.

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Can you help with jobs around a holiday home or rental property?

Please get in touch with details of the property and the work required. We can discuss suitable maintenance and improvement jobs, subject to availability and the nature of the work.

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Do you offer house clearance and unwanted-item removal?

We can discuss suitable household clearance and removal requirements, including projects connected with downsizing, decluttering or preparing a property for its next use. The items, quantity, access, transport and disposal requirements will determine what we can offer. Please provide as much detail as possible when enquiring.

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What happens to items removed during a clearance?

Where practical and appropriate, we’ll consider opportunities for reuse, donation and recycling, alongside lawful disposal arrangements. We’ll discuss the requirements for your particular job in advance. Items we can accept and the available disposal options depend on the nature of the materials and the arrangements in place.

 

Can you help me improve my home after a decluttering project?

Absolutely. This is one of the benefits of bringing organising and bespoke storage or DIY jobs together. Once you’ve decided what to keep and how you want to use a space, we can discuss suitable improvements such as shelving or bespoke storage to make the space more functional.

 

How much do bespoke projects and maintenance jobs cost?

Costs depend on the work involved, materials, measurements, access and time required. For bespoke projects, we’ll discuss the requirements and agree the proposed scope before quoting. For smaller maintenance jobs, please describe the work so we can advise on the most suitable way to proceed.

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Can I send photographs of the job?

Yes, photographs are a useful starting point. If possible, include a brief description of what you’d like to achieve, your location and any approximate measurements that may help us understand the job. We’ll let you know if we need any further information before providing a quote.